Privacy Policy
At Lopez Eye Care & Optical, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
1. Information We Collect
We may collect the following types of information when you contact us, request an appointment, or receive care:
Full name, phone number, and email address
Date of birth and insurance information
Vision or medical history provided by you or your healthcare provider
Payment and billing details (if applicable)
Communication records (such as messages or calls with our office)
2. How We Use Your Information
Your information is used for purposes including:
Scheduling and confirming appointments
Providing eye exams, optical services, and follow-up care
Verifying insurance eligibility and processing payments
Communicating about your care, prescriptions, or products
Sending appointment reminders or special offers (with your consent)
Maintaining records as required by law
3. How We Protect Your Information
We implement physical, technical, and administrative safeguards to protect your personal health information (PHI).
This includes:
Secure, password-protected systems
Encrypted storage and transmission of data
Limiting access only to authorized staff
Routine staff training in HIPAA compliance
4. Sharing and Disclosure
We do not sell or rent your personal information.
Your data may be shared only in the following cases:
With your insurance provider to verify benefits and process claims
With laboratories or specialists involved in your care
When required by law (e.g., public health reporting or legal compliance)
With your explicit authorization for any other purpose
5. Your Rights
You have the right to:
Access and request a copy of your health information
Request corrections to your records
Request restrictions on how we use or share your data
Receive a list of disclosures we’ve made (as permitted by law)
Withdraw consent for communications at any time
To exercise your rights, please contact us using the information below.
6. Cookies and Website Data
When you visit our website, we may collect limited, non-identifiable data (such as cookies or analytics) to improve website performance and marketing.
This data does not contain medical or protected health information.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
8. Contact Us
If you have any questions or wish to exercise your privacy rights, contact us:
Lopez Eye Care & Optical
3773 W Flagler St, Miami, FL 33134
📞 (305) 400 8035
📧 DR@lopezeyecare.com